Terms & Conditions

These Terms govern your use of the ScaleMind Media website and services. By creating an account or accepting a quote you agree to them.

1. What we do

ScaleMind Media plans and buys digital and performance media for advertisers. You build a media plan from our catalogue, we send you a quote, and once you accept and pay we book the media with the vendors who run it. We act on your instructions in the plan and quote you accepted.

2. Accounts

You must be at least 18 and authorised to act for the business you register. Keep your sign-in details safe; you are responsible for activity under your account. Information you give us must be accurate.

3. Plans and quotes

• Building a plan and asking for a quote is free and creates no obligation.
• A quote shows media cost, our service fee and tax as separate lines, the total, and the date until which it is valid.
• The terms of a quote are fixed when we send it. If anything changes, we send a new quote and the earlier one stops being valid.
• A contract for the media exists only when you accept a quote in your dashboard. We keep a record of what you accepted and when.
• Rates in the catalogue are for information. The price that binds us is the price on the quote.

4. Payment

You pay the total on the accepted quote online through our payment provider, Cashfree, whose terms also apply. We do not see or store your card details. We issue a GST invoice for each payment. Booking starts after payment is confirmed.

5. Creatives and your content

You supply the creatives and landing pages for each booking and confirm that you have the rights to them and that they comply with the law and with the rules of the platform they will run on. We or the vendor may refuse or pause creatives that break those rules. A booking cannot start until a creative is approved.

6. Delivery, proof and reporting

We attach proof of delivery and report available figures to each booking. We do not guarantee results such as sales, leads, reach beyond what a booking states, or return on ad spend. Platform and vendor figures may be revised by the platform itself.

7. Cancellation and refunds

• If we do not deliver a booked placement, we refund the part of the total that relates to it or, if you prefer and the vendor can, re-run it.
• Before a booking is confirmed with the vendor you can cancel it and we refund what you paid for it, less any non-refundable payment-gateway charge.
• After a booking is live, you can cancel only what has not yet run, and only if the vendor allows it.
• Refunds go back to the original payment method.

8. Vendors

We choose and manage the vendors who deliver your bookings. You do not need to deal with them directly. We share with a vendor only what it needs to run your booking.

9. Intellectual property

The ScaleMind Media name, logo and website content belong to us or their owners. Your creatives remain yours; you give us and the relevant vendor permission to use them for the booking.

10. Liability

The website is provided as is. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for a booking is limited to the amount you paid us for it. Nothing here limits liability that cannot be limited by law.

11. Suspension and termination

We may suspend an account or refuse a booking that breaks these Terms, the law or a platform's rules, or where information is false. You can close your account from Settings.

12. Governing law

These Terms are governed by the laws of India. Disputes are subject to the courts of India that have jurisdiction over our registered office.

13. Contact

ScaleMind Media is operated by ScaleMind Media (GSTIN 07AFPFS5655F1ZI). For questions about these Terms, contact legal@scalemindmedia.com.